Fliers like airlines less and less - Silicon Valley / San Jose Business Journal:

http://www.sua-online.org/press-id58.html
of Westlake Village found in an annual survey of airline customers that theier satisfactionfell again, for the thirdf year in a row. This is the lowestr level for four years, the companyy said. Though flyers said on-time arrivalas improved and waits at airlinecounters shortened, neverthelesa they were unhappy with new fees for checked bags, in-flighyt services, and the attention given by flight attendants. J.D. Powerd studied airlines in two groups traditionaland low-cost carriers.
ALK) and (NYSE: CAL) ratedf as the best in the traditionalcarrierr group, with Alaska garnering an aware for being tops in overall American Arlines and were given average while (NASDAQ: UAUA) and (NYSE:LCC) were rated below average. (NASDAQ: JBLU) topped the list of low-cos carriers with the only superior rating inthis (NYSE: LUV) and were both rateds above average. and (NYSE:AAI) were raterd below average.